Late for Appointment

In the event that you are late for your appointment, it will likely need to be rescheduled or modified at the discretion of your service provider.

Cancellation Policy

A credit card number is required to hold all appointments. Please be aware that 48 hours’ notice is required to cancel any spa or clinic service (including complimentary consultations). If a cancellation is not within this time frame or the client does not show up for an appointment, a $150 fee will be charged to the credit card number provided. For CoolSculpting, because the booking times are much longer, 72 hours’ notice is required. If the cancellation is not within this time frame or the client does not arrive for an appointment, the $200 CoolSculpting deposit is forfeited.

Refund Policy

We will happily return any unopened products within 30 days of purchase for a full refund. Unopened products that are returned between 30-60 days will be eligible for exchange or in-store credit. In the event that you are unsatisfied with your purchase, or if you experience an adverse reaction, you may be eligible for in-store credit within 30 days. Please contact us right away and so we can book you an appointment for a re-assessment.

Non-Refundable Policy

Gift cards & treatment packages are non-refundable.

Considerations

Please respect the right to privacy and quiet of other Clinic patients. It is recommended that small children do not accompany you to your appointment. Cell phones must be turned off or set to silent upon entering the Clinic.

Please Understand…

On occasion, and due to unforeseen scheduling circumstances, Derma Spa may have no choice but to reschedule your previously booked appointment(s). Please be assured that on such occasions we have exhausted all other options. We will do our very best to accommodate your needs at your earliest convenience.